Privacy policy

# Privacy Policy

*Mirror of bernari.com.au/pages/privacy-policy — live "Last updated May 2026", synced 4 June 2026.*

## Who we are

Bernari is a trading name of Artifacts of Silk Road PTY LTD (ABN 88 695 252 343). In this policy, "Bernari", "we", "us" and "our" refer to Artifacts of Silk Road PTY LTD trading as Bernari.

We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

## Information we collect

In the course of operating our website and supplying our products, we collect:

- Identity and contact details: name, delivery and billing address, email and phone number.
- Order details: items ordered, configuration, delivery preferences and order history.
- Payment details, processed through a secure third-party payment provider. We do not store credit card details on our systems.
- Communications: records of your correspondence with us.
- Website usage: pages visited, device and browser information, and cookie data.

We only collect personal information that is reasonably necessary for our business activities.

## How we collect it

We collect information directly from you when you place an order or contact us, automatically through cookies and analytics when you visit our website, and from third-party providers (such as payment processors and freight carriers) in connection with your order.

## Why we collect it

We use your information to process and fulfil your orders, provide customer service, send order updates and dispatch notifications, send promotional content where you have agreed to receive it, improve our website and products, and comply with our legal obligations.

## How we share it

We do not sell your personal information and do not share it for third-party marketing. We share information only where necessary to fulfil your order or operate our business — including with delivery carriers, payment processors, IT and platform providers, and, where required by law, government or regulatory bodies.

## Payment security

Payments are processed through a secure third-party provider that meets PCI-DSS standards. We do not see or store your full card details.

## Marketing communications

We may use your email address to send order updates and occasional promotional content. Every promotional email includes an unsubscribe link, so you can opt out at any time. Transactional emails for active orders will continue.

## Cookies

Our website uses cookies for essential functionality (cart and session), analytics, and remarketing. You can control cookies through your browser settings; disabling them may affect parts of the site.

## Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain it only for as long as needed for the purposes above or as required by law.

## Your rights

You have the right to access the personal information we hold, correct information that is inaccurate, request deletion where not required by law, and withdraw consent to marketing at any time. To exercise these rights, email info@bernari.com.au. We may verify your identity before actioning the request.

## Children

Our products are not directed at children, and we do not knowingly collect personal information from anyone under 18.

## Changes to this policy

We may update this policy from time to time. The current version is always available on our website with the "Last updated" date shown above.

## Contact

For any privacy enquiry, email info@bernari.com.au.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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