Returns & Refunds Policy

At Bernari, we want you to shop with confidence. This Returns & Refunds Policy outlines your rights, our return process, refund timeframes, and how we handle returns in accordance with Australian Consumer Law.

1. Eligible Returns

We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy.

To be eligible for a return, items must:

• Be unused
• Be uninstalled
• Be in original packaging
• Include all accessories, manuals, and components supplied with the product

2. Return Timeframe

Customers have 30 days from the date of delivery to initiate a return for change of mind purchases.

Damaged, faulty, or incorrect items should be reported within 24 hours of delivery to allow us to investigate and resolve the issue promptly.

3. Change of Mind Returns

We accept change of mind returns within 30 days of delivery provided the item:

• Has not been used or installed
• Remains in its original packaging
• Is returned in resalable condition

To request a return, please contact us at info@bernari.com.au with your order number and reason for return.

Once approved, we will provide return instructions.

We do not charge any restocking fees.

4. Return Shipping Costs

Return shipping costs for change of mind returns are the responsibility of the customer unless otherwise agreed by Bernari.

If the return is due to a damaged, faulty, defective, or incorrect item, Bernari will cover all reasonable return shipping costs.

5. How to Start a Return

To initiate a return, please contact us and provide:

• Your order number
• Reason for return
• Photos of the item (if damaged, faulty, or incorrect)

Contact Details:

Email: info@bernari.com.au
Phone: (02) 4218 7191

Once your return request is reviewed, we will provide instructions on how to proceed.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please notify us within 24 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label where applicable

Once assessed, we will arrange an appropriate resolution, which may include:

• Replacement product
• Exchange
• Repair
• Refund

In these circumstances, Bernari will cover all return shipping costs.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Please note that your financial institution may require additional processing time before funds appear in your account.

8. Exchanges

We may offer exchanges for eligible products, subject to stock availability.

Please contact us before returning an item if you would prefer an exchange rather than a refund.

9. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law.

Products supplied by Bernari come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement, repair, or refund where goods are faulty, not fit for purpose, or do not match their description.

10. Contact Us

Business Name: Bernari

Business Address:
44 Parramatta Rd
New South Wales, Australia

Email: info@bernari.com.au

Phone: (02) 4218 7191

Customer Service Hours

Monday to Friday: 8:00 AM – 5:00 PM (AEST)
Saturday: 8:00 AM – 2:00 PM (AEST)

We aim to respond to all enquiries within 24 hours.